Booking Conditions

Terms & Conditions

Please take the time to read and understand the conditions of booking outlined below prior to completing the booking process.

By booking a tour or package with Visit South America you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.

1. BOOKING CONTRACT

After receiving a written confirmation or receipt of the applicable deposit amount, the contract exists and is considered a confirmed booking between you and Visit South America. Please check your confirmation carefully and report any incorrect or incomplete information us. Also, please ensure that names are exactly as stated in the relevant passport.

You must be at least 18 years of age to make a booking.

2. VALIDITY

All dates, itineraries and prices of tours are subject to change at any time and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance these Terms.

You acknowledge that you are responsible for keeping up to date on the specific details of your booking and any other products or services, including, but not limited to checking the Visit South America website at least 72 hours prior to departure as minor changes may have been made after the time of booking.

3. DEPOSIT

You are required to pay a non-refundable deposit of $250 per person per trip for your booking to be confirmed or a deposit of 50% if lower than $250. If your booking is made within 30 of the departure date then the full amount is payable at the time of booking.  Please note that different deposits amounts are required for selected trips including but not limited to custom itineraries.

4. FINAL PAYMENT & ACCEPTANCE OF BOOKING

Visit South America will send the participant confirmation details of final payment required for any booking. Payment of the balance of the price for any products or services booked and custom-tailored products or services is due 45 days before the departure date of the first product or service included in the applicable booking. If full payment is not received by the applicable due date, Visit South America may, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a booking is made less than 45 days before the departure date of the first product included in the applicable booking, then the full amount must be paid at the time of booking, unless otherwise stated. If, for any product or service booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.

5. PRICES, SURCHARGES AND TAXES

Tour prices are subject to change at any time, before or after booking confirmation, up to 30 days before departure of any product or services offered by Visit South America. Tours are priced and advertised exclusive of applicable sales taxes. Once a confirmation invoice has been issued by the Visit South America, we reserve the right to impose surcharges on any products or services booked for variable reasons arising from increases in transportation costs, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which should impact the price of any certain products or services. Visit South America will take full responsibility for any increase of 2% of the original price paid for the products or services. Visit South America will provide notice to you as soon as reasonably possible for any surcharge mentioned above. However, If the price increase is greater than 10% of the original price of the certain products or services (excluding add-ons, insurance and taxes), you may choose to one of the following:

(a) cancel the applicable booking without incurring any penalty; or

(b) accept the change of price.

Notification of decision must be made to Visit South Americawithin 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.

Visit South America may offer reduced pricing or flash sales on certain products or services. Any price reduction applies only to new bookings. Bookings where payment of at least a deposit has been received by Visit South America are not entitled to reduced pricing.

6. DETAILS REQUIRED FOR BOOKING

Visit South America requires specific information to confirm your travel arrangements which will be requested with the final payment. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Photo copies of passports may also be required for verification purposes. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip. Visit South America will not be held responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided.

7. AIRFARE

Tour prices do not include international or other airfare unless expressly mentioned in the custom PDF itinerary or tour descriptions. Visit South America will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by Visit South America or the applicable air carrier(s).

Visit South America is not responsible for changes in flight times and does not provide alerts regarding tickets, flight status, or delays. Visit South America acts only as a sales agent for the applicable air carrier. Please refer to the air carrier’s terms and conditions for complete information including applicable cancellation terms.

8. CANCELLATION BY PARTICIPANT

The participant may cancel their booking by notifying Visit South America. Any cancellation fees will be determined to the date on which notice of cancellation is received by Visit South America.

Cancellation of a Tour:

(a) Cancellation received 60 days or more before departure of tour date: The minimum deposit of $250 will be held and kept as a credit applicable to any other tour in the future.

(b) Cancellation received 59-30 days before departure of first product or service in relevant booking: The minimum deposit of $250 and an amount equal to 50% of the remainder of the payments left to be made to Visit South America will be refunded.

(c) Cancellation less than 30 days before departure of first product or service in relevant booking: 100% of trip paid will be kept by Visit South America.

9. CANCELLATION BY VISIT SOUTH AMERICA

Visit South America may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary.

If a tour is cancelled by Visit South America, the participant can transfer amounts paid to an alternate departure date or receive a full refund.  In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

10. AGE REQUIREMENTS

Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the tour description or customized PDF itinerary by Visit South America, the minimum age for minors traveling on any Tour is 12 years old.

All bookings with a minor are subject to review and approval by Visit South America. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions.  Visit South America does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).

11. TRAVEL DOCUMENTS

The participant must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which the participant will visit during your trip. Participant passport’s must be valid for 6 months beyond the duration of the trip and accepts responsibility to ensure the possession of the correct visas, permits and certificates for your trip. Visit South America is not responsible if you are refused entry to a country due to incorrect passport, visa or other travel documentation.

12. FLEXIBILITY

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

13. CHANGE OF ITINERARY

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

14. ACCEPTANCE OF RISK

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

15. LIMITATION OF LIABILITY

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

16. OPTIONAL ACTIVITIES

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

17. LIABILITY

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

18. VIS MAJOR

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

19. VIDEOS, PHOTOS, & MARKERTING

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

20. CLAIMS & COMPLAINTS

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

21. SEVERABILITY

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

22. APPLICABLE LAW

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

21. PRIVACY POLICY

The participant acknowledges that the nature of our products and tours requires flexibility and acknowledges that they will permit reasonable alterations to services or itineraries by Visit South America. The schedules, routes, accommodations, activities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Visit South America. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure that are not fault to Visit South America.

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